FAQ's
Can I cancel my class anytime?
You can cancel your live zoom class 1hr before the session starts otherwise you will be charged for the session.
Private one to one sessions will need to be cancelled 3hrs before the session is set to begin to avoid charge.
What payment methods can i use?
Our Live Zoom classes are paid via Paypal or Stripe.
All On Demand classes are paid via Stripe through our website. This is a monthly re-occuring fee.
Please contact us if you wish to arrange another way to pay.
Can I reset my passwords?
Live classes are booked via Teamup and you can reset your password via email.
For On Demand subscriptions you can reset your password via the website.
How do i cancel my subscription?
Once signed into your account, you can cancel your recurring subscription by clicking Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.